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Business Consultant
Modern Work Space
Getting Coffee
Giving a Presentation
Work Space
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Networking Event
Business Meeting at a Cafe
Team Encouragement

Hello There!
I’m Tania Rosa

Come Explore

Home: Welcome
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Personal Profile

I tackle every challenge with enthusiasm, creativity, and an unwavering drive to succeed. This approach has opened doors to exciting opportunities, unforgettable experiences, and lasting connections in both my personal and professional life. Interested in learning more? Keep reading—and feel free to reach out!

Home: About Me

Competencies

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Big Five Inventory

Conscientiousness

My high level of conscientiousness means I’m naturally organised, reliable, and dependable. I thrive in structured environments, value order, and approach tasks with a strong sense of responsibility. These traits, combined with my respect for processes and rules, ensure I’m consistently punctual and well-prepared—qualities that help me deliver quality results and build trust with others.

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Personality Types

Protagonist Personality
ENFJ-A

I’m a naturally charismatic and passionate leader, driven by genuine confidence and a strong sense of purpose. I find real fullfillment in inspiring and guiding others—helping them grow, succeed, and contribute to something meaningful. With a talent for motivating and connecting with people, I thrive in roles where I can foster both personal growth and collective progress.

Green Juices

Team Roles test

Chairperson

As chairperson, I bring people together by fostering open communication, mutual respect, and a shared sense of purpose. I focus on clear procedures that keep the team organised and united, while ensuring every member feels heard, valued, and motivated to contribute their best.

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DISC profile test

Consultant

I naturally look for ways to improve processes and explore innovative approaches. While I enjoy generating fresh ideas, I’m mindful of their impact on others and take the time to understand different perspectives. I value building consensus and securing support, ensuring that any action I take is both well-considered and positively received.

Home: Skills

Professional Profile

I hold a degree in Business Management (2004) and began my professional journey in the UK after immigrating in early 2005. I spent over a decade in the catering industry, where I progressed from waitress to team leader and eventually took on full administrative and operational management of a catering unit. This experience honed my leadership, team training, and operational strategy skills in a fast-paced, customer-focused environment.

After 13 rewarding years in the food sector, I took a career break to focus on my growing family. During this time, we spent six transformative months in Brazil, reconnecting with our cultural roots and strengthening our family bond.

Upon returning, I was inspired to pursue a new professional path in software development—a field that aligns with my passion for problem-solving, continuous learning, and innovation. I immersed myself in the coding community and have since been actively building technical skills, embracing the challenges and creativity that come with this career shift.

Home: About Me

Competencies

I combine aligned personal and professional strengths to consistently deliver excellence. With a strong attention to detail and a results-driven mindset, I produce high-quality outcomes with efficiency and precision. My work is underpinned by a solid background in management, administration, and clerical operations.

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Work desk
Working Together

Customer Service

Above and Beyond

 

Committed to fostering a culture

of customer satisfaction by ensuring

quick and comprehensive complaint resolution, all while maintaining a fast-paced, solution-focused environment..

Introduction to Coding

Javascript, Go, C, Python
CSS, HTML & HTML5

In the dynamic world of coding, each day presents new challenges. This journey has fueled my passion for problem-solving and equipped me with the skills to build a career in software development—designing, refining, and maintaining impactful applications and websites.

Project Management

PRINCE2® Foundation

 

Building on core expertise by leveraging proven strategies to optimise resources, enhance efficiency, and drive profitability.

Home: Skills

Experience

Work History

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CSR, AXO

Nov 2018- July 2019

A business liaison handling customer interactions, resolving complaints, processing orders, and providing detailed information about the organization’s products and services.

On the Phone

Office Manager, Bartlett Mitchell

January 2013 - August 2017

A company representative focused on business strategy, driving and implementing operational improvements. Accountable for overseeing the entire unit’s operations, ensuring alignment with management objectives, and efficiently managing both expenditures and revenue.

Working Together

Assistant Manager, Kudos 

March 2011 - July 2012

Supporting the office manager with recruitment, employee training,

and the development and management of shift schedules.

Home: Experience

Education

Learning and Living

My education has provided a solid foundation for my journey, instilling a commitment to lifelong learning. It has sparked a passion for continuous growth, skill development, and knowledge expansion.

Standing Meeting

BA(Hons) Business Management

January 2000 - December 2004

An academic approach to gaining a comprehensive understanding of business organisations,

offering in-depth knowledge across areas such as markets, customers, human resources,

finance, operations, communication, IT, and business policy and strategy.

Home: Education

Beyond COVID-19

With the slowdown in business, the employability index dropped,

and the prospect of re-engaging with work activities seemed increasingly distant.

I recognised a unique opportunity in remote learning to stay productive and continue developing my skills.

November 2019 - January 2021

Onetech Talent and Employment incubator

An 8-week educational program focused on the tech industry, exploring potential roles, collaborating on live projects with tech startups, and enhancing employability skills.

January 2021 - February 2021

Level 2 - HTML and CSS Basic Coding

This qualification aims to equip learners with the skills to develop HTML and CSS for web design, enabling them to incorporate styling into web pages and apply current HTML and CSS standards to create simple layouts.

January 2021

Emotional Intelligence for Leaders

Emotional intelligence plays a crucial role in determining business success, while its lack can lead to avoidable setbacks. The good news is that emotional intelligence can be developed, and by doing so, you can enhance your leadership capabilities.

Home: Education

"Do not go where the path may lead. Instead, go where there is no path and leave a trail"

Ralph Waldo Emerson

Home: Quote

Let’s Connect

I’d love to hear from you.

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Files

Available for Download

Curriculum Vitae

For ease of reference, I have made my CV available.

Home: Files
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